Legal

Refund Policy

Refunds are processed based on booking status, cancellation timing, payment state, and the behavior of external payment systems.

A refund is not just a button click. It is a transaction flow that may involve platform logic, vendor action, gateway processing, banking rails, and verification checks.

Eligibility first

Refund amount depends on the booking event, the applicable policy window, and whether the reservation was paid.

Processing is staged

Refunds can be initiated, processed, pending, or failed depending on gateway and bank behavior.

Visibility matters

Support and booking details may be required to confirm the exact state of a refund workflow.

Eligibility

Not every cancellation or dispute produces the same refund result. The applicable amount depends on policy, timing, and the factual state of the reservation.

Refunds may apply for eligible cancellations.
Partial refunds can apply for late cancellation windows.
Completed bookings are usually non-refundable unless required by policy.
Vendor-caused cancellations are generally treated differently from customer-led cancellations.
Special cases may require manual review before a final outcome is confirmed.

Processing Time

Once initiated, a refund may still take time to appear in the destination account depending on payment provider and banking systems.

Refunds are initiated after eligibility verification.
Bank and payment gateway timelines may vary.
Status can be tracked from support or booking details.
Initiated and settled are not always the same stage.
Failed or held refunds may require support intervention or retry logic.

What To Do If Something Looks Wrong

If the amount, timing, or status looks inconsistent, gather the facts before escalating.

Keep the booking ID and payment reference ready.
Check whether the booking shows cancelled, refunded, or still pending.
Contact support with screenshots if the transaction history looks incorrect.
Allow for bank-side settlement windows before assuming a refund has failed.
Refund handling may depend on external financial systems. The platform can initiate and track workflows, but final settlement speed may still sit with the payment provider or bank.